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Poor service of Urive Black Box.




Poor service of Urive Black Box.

The black box I installed in my car was almost three years old, and I had a little problem.
In January, the screen went dead, so I sent the service center.
Since the warranty period was over, I paid 60,000 won(about US$60) for it.




But there's no power at all this month.
Should I send this service again? Should I just buy a new one? I was lastly trying to figure out by myself where the black box power line was connecting.


finally, I noticed a thin wire is broken inside the glass tube fuse.
It wasn't a problem with black box equipment, it was a glass tube fuse.
I'm calling the the Urive call center to buy a glass tube fuse.


I followed the way that call center's guideline I went to the service center in Suwon because operater said I could get it if I visit it. However, It's not close to my home. When I visited the service center, engineer say it could not be fixed because the service center is not under direct urive company.

I called the the Urive call center again, and now they tell me to go to the nearest car shop or small electric service shop.
Before I called actually, I had already visited several car shops, but couldn't find them, and I said I couldn't go because It was difficult to find small electric service shop in the neighborhood.


Then, he told me to go to the Uurive installation store.
I'm a little angry at that moment.
He said first time I could fix in the service center but it was not.  it's a common thing Company could easily get at the garage or the telegraph office, so you can't send me that?
I told him that should I go there to buy a glass tube fuse, which is not a part it couldn't get for decades and would like 500 won. Even if I were to go, what if it told me not to fix in the installation store?

The call center says he can't afford to do anything.




It's really frustrating.
So how did I solve it?
I just bought it on the Internet.
2A, 3A, and so on.
I just changed this one, and the black box works well.

Active resolution of these small problems would improve the company's image and raise the return rate. I'm sorry to hear that. I am not sure what other companies are going to be like that, but I am not not going to buy Urive again.

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